These employees are the front line of customer service. It is their job to ensure the smooth handling of passengers at all phases of their airport experience. From check in to departure, the services provided by our trained staff are customized to the individualized needs of the air carrier.
We recognize that our agents represent the air carrier's brand by wearing the uniform of the customer in most cases. We guarantee satisfaction in the services provided by Jet Way. Our staff is trained in areas that include, but are not limited to, Ticketing, Passenger and Baggage Check-In, Gate and Boarding, Passenger Assistance and Security Screening, and Account Lead.
Like flight attendants, passenger service agents are responsible for meeting the needs and safety requirements of passengers and airport personnel. Whether they are selling and collecting tickets, handling baggage claims, assisting passengers with special needs, doing clerical work, or daily flight reporting, our employees have the experience necessary to professionally represent your airline.